Frequently Asked Questions
Everything you need to know about shopping with Built Different.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original, unused condition with all tags attached. Please visit our returns portal to start your claim.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options via Klarna and Afterpay.
Are your products covered by a warranty?
Yes, all Built Different products come with a one-year limited warranty against manufacturing defects. If you experience an issue, contact our support team with your order number.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of purchase by contacting our customer service team.